Irrespective of the classes of people occupying various positions in the work place, there are challenges. In a multi-cultural setting, workforce diversity arising from tribe, color, religion, age, geography, skill, etc require careful management in order for these not to generate conflict and fan emblems of parochial interest.
The greatest challenge of the workplace is the need to better prepare, train and inspire the workforce in successful self-directed learning programs to meet emerging challenges. This personal development in terms of knowledge and skill acquisition to better empower and increase output should be encouraged, recognized and rewarded. This is because today’s business environment is controlled by accelerated pace of change which controls products, customer-mix, market size, profitability, growth and return on investment. The relevance of an individual in the workplace will be on their point of difference from another in terms of deliverables. The key to individual differentiation is personalized learning, resulting from self-development. The ingredients for this include agility, visibility, curiosity and innovation, self-leadership, being proactive and personal commitment to continuous learning.
Ken Blanchard has developed the following maxim as workforce transformation tools.
* Tell the workforce what to do (Assignment).
* Show them what to do (Vision).
* Let them try out and do what you want them to do (individual output).
* Observe them do what you want them to do (Supervision).
* Praise progress or redirect (Performance Measurement).
For any leader to transform the workplace, the following is essential;
* A clear definition of what the organization is set out to achieve as its business goal must be communicated to all.
* The vision of the business must be clear, unambiguous, such that every worker must know his or her role in fulfilling the mandate.
* The individual worker must undertake the assignment in such a way that it fully discharges the requirements of the office.
* The leader must show strength and direction through supervision, and ensure set out goals are achieved.
* The leader must appraise the efforts (performance measurement) and apportion rewards, and where necessary, sanctions. This is because;
Assignments, if well carried out positions a worker.
A positioned worker always becomes visible.
Active visibility results in achievement.
Achievement leads to entitlement.
Entitlement results in rewards and satisfaction.