Communication has not fulfilled its purpose until the leader (giver) and follower (receiver) properly understand themselves. Most leaders are given to saying many things in a few words, believing that their subordinates will decode their intentions. They usually express shock when they come back and find that the- the subordinate has executed the exact opposite of what they said or intended.

In giving out directives, a leader must say what they want and probably follow up with a mail stating what they want, how and when they want it to reinforce clarity.

Every time I enter my boss’s office, I always go with a note and a pen. I don’t have a photographic brain and I don’t want to miss out on any instruction. I always advise my team members to do the same. At the end of the conversation, i always want to clarify every point to be sure we are on the same page. Sometimes after giving directives to team members, I usually ask them to tell me what I asked them to do. Only 25% of the time they tell me exactly what I ask them to do.75% of the time, I find a gap between what I communicated and what they put down as my request.

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