1. Arguments. There are some individuals who make an issue out of every pie and are ready to instigate quarrels and rancor in their bid to score a point. Where people work together in teams, groups or as employees, some persons do exhibit the trait of quarrelsomeness.

Response Tips. The leader should handle the quarrelsome party with courtesy, empathy and deep insight to the issues at stake.

  1. Difficult people. Grumpy and difficult people exist everywhere. They are self opiniated, never willing to listen to no one, except themselves only. They whine, complain, shout and abuse their team mates and colleagues. They overrate themselves and their job output and consider every other person as inferior or learner.

Response Tips. Be a problem solver, patient and intelligent in dealing with difficult people, knowing they have short tempers and are prepared to make a show out of every scene. Instead of anger and pain, show humility, empathy and compassion.

  1. Bad behavior/rotten apple syndrome. This is a case where an individual or a select few uses their negative behaviours to influence others to follow their examples. A bad behavior means doing everything contrary to team agreement, like being late at meetings, lazy, grumpy, negative and unhappy.

Response Tips. The leader should be one who thinks on his/her feet and thinks creatively. They should make efforts to rehabilitate and counsel any team member that is toxic and displays rotten apple syndrome. If such an individual fails to heed advice, they should be isolated and fired.

  1. Criticism. Some individuals specialize in judging other people and they seem to be gifted in finding faults in everything. Criticism has both its good and bad sides. When it is done constructively or correctively, it can fire passion, greater productivity and positive results.

Response Tips. Leaders must see criticism as an opportunity of knowing what the mirror says about them and take out the positive message. They must see criticism purely as the opinion of others and not a death sentence.

  1. Being judgmental. People reach certain conclusions based on their perceptions, preferences or mental framing of issues without factual knowledge of what the individuals’ involved have gone through.

Response Tips. Everybody has a right to reach some conclusions about people, things or situations. That does not necessarily mean they are right or wrong.

  1. Resistance. This behavior includes opposition to a leader arising from jealousy, the feeling that one is becoming irrelevant or being outshined by another. Resistance can be subtle, indirect or direct and it takes several shapes.

Response Tips. A leader should employ soft skills like negotiation, deal making, flexibility and attentiveness. It is wise to identify the driving force behind the resistance, their objectives and what is required to resolve the conflict.


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