Leaders listen to understand, instead of to defend. A leader while working with other people must listen and understand their view points. Listening is more than giving another person our physical attention. Listening to other people does not exist because you need to give back your response to their perspectives or defend your actions. Listening gives the leader the best opportunity to learn things they do not know, the inner workings of their followers, their perspectives and their analysis of the leader’s abilities/disabilities. In listening sessions, the leader mustn’t display emotions that suggest displeasure with the views or perspectives being expressed. Rather, they should show interest in the subject to enable them gain understanding of the issues at stake and how they can be redressed, if need be.