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Customer Service

4 Ways To Boost Business to Customer Connections.

Promote exchange of messages. Organizations must design message exchange platforms that promote sharing of information (giving and taking) of thoughts about their channel of services, processes, staff and company activities. To boost connection, the firm …

Customer Service

The 3L Model For Handling Customer Complaints

The nature of services is such that they are heterogeneous and are inseparable.  In several service delivery processes, the service provider and the customer are usually involved simultaneously.  Either for reasons bothering on content, process …

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