Category: Customer Service

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MTN launches 5G Technology in Africa

MTN says it has achieved download speeds of more than 20 gigabits per second in its first trial of fifth-generation (5G) technology. “This is the highest achieved on a mobile network in Africa‚” the...

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4 Ways To Boost Business to Customer Connections.

Promote exchange of messages. Organizations must design message exchange platforms that promote sharing of information (giving and taking) of thoughts about their channel of services, processes, staff and company activities. To boost connection, the...

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7 KEY STEPS OF BUILDING TRUST WITH CUSTOMERS

Most organizations are celebrating this year’s Customer Service Week from October 2nd to 6th, 2017. The theme of this year’s celebration is Building Trust with Customers. For any business, the operators know that customers...

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The 3L Model For Handling Customer Complaints

The nature of services is such that they are heterogeneous and are inseparable.  In several service delivery processes, the service provider and the customer are usually involved simultaneously.  Either for reasons bothering on content,...

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